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Orders & Payments
Below are some of the common questions
How do I track my package?
As soon as your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's journey directly to your door.
Is my payment and personal information secure?
Yes. All transactions are encrypted and processed through industry-standard secure payment gateways. We never store your full credit card details on our servers.
What payment methods do you accept?
We accept all major credit/debit cards and secure payment methods available at checkout.
Who can I contact if I have a problem with my order?
If you ever have a question, a problem, or just want to talk training, you can reach out to our team at admin@jbwtradingltd.com.
Shipping & Returns
How long do refunds take to process?
Refunds are processed within 5 working days back to your original payment method.
How much does shipping cost?
We offer free UK shipping on all orders over £20. For orders under £20, a standard shipping fee applies at checkout based on automated rates.
When will my order be dispatched?
All orders are dispatched within 24 hours of being placed.
How long does delivery take?
Standard UK delivery typically takes 2–5 working days.
What is your return policy?
We accept returns within 30 days of delivery.