Returns & Refunds

We want you to be completely happy with your Gladiator Grip order. If you're not, we're here to help.

30 Day Returns

We accept returns within 30 days of delivery. Please contact us at admin@jbwtradingltd.com before sending anything back so we can guide you through the process.

Faulty or Incorrect Items

If your item arrives faulty, damaged or not as described, we'll sort it straight away. We'll cover the cost of return postage and offer you a full refund or replacement — whichever you prefer.

Please email us at admin@jbwtradingltd.com with your order number and a photo of the issue and we'll get back to you within 24 hours.

Change of Mind Returns

If you've changed your mind, no problem. We'll accept returns on items that are unopened and unused in their original packaging. Return postage costs are covered by the customer in these cases.

Refunds

Once we receive and inspect your return, we'll process your refund within 5 working days. Refunds are issued to your original payment method. You'll receive an email confirmation once your refund has been processed.

Exchanges

If you'd prefer an exchange rather than a refund, just let us know when you get in touch and we'll arrange it for you.

How to Start a Return

• Email us at admin@jbwtradingltd.com with your order number and reason for return
• We'll confirm your return and provide instructions
• Send your item back within 30 days of delivery
• We'll process your refund or exchange within 5 working days of receiving it

Contact Us

If you have any questions about your return, email us at admin@jbwtradingltd.com and we'll get back to you within 24 hours.

Lift. Grip. Climb. Conquer.